Dear ,
We have taken note of your situation concerning the parcel marked as "delivered" but which you have not received. We understand the concern this may cause and would like to resolve this issue quickly.
In order to carry out a thorough investigation and secure the process, we kindly ask you to complete a sworn declaration. This document officially confirms that you have not received the parcel in question.
Here are the steps to follow:
- Download the declaration of honor we have attached.
- Fill in the document, clearly indicating the circumstances surrounding the non-receipt of your parcel.
- Sign the document, noting that any false declaration may result in legal sanctions, including a fine of up to 15,000 euros or up to 1 year's imprisonment, in accordance with current legislation.
- Attach a copy of your identity document to validate your declaration.
- Send us the signed document and a copy of your ID to the same e-mail address.
We will process your file as soon as we receive these documents and keep you informed of the progress of our investigation.
We regret any inconvenience caused and thank you for your cooperation. This procedure helps us to ensure the safety and reliability of our delivery process for all our customers.
Should you have any questions or require further assistance, please do not hesitate to contact us.
In order to carry out a thorough investigation and secure the process, we kindly ask you to complete a sworn declaration. This document officially confirms that you have not received the parcel in question.
Here are the steps to follow:
- Download the declaration of honor we have attached.
- Fill in the document, clearly indicating the circumstances surrounding the non-receipt of your parcel.
- Sign the document, noting that any false declaration may result in legal sanctions, including a fine of up to 15,000 euros or up to 1 year's imprisonment, in accordance with current legislation.
- Attach a copy of your identity document to validate your declaration.
- Send us the signed document and a copy of your ID to the same e-mail address.
We will process your file as soon as we receive these documents and keep you informed of the progress of our investigation.
We regret any inconvenience caused and thank you for your cooperation. This procedure helps us to ensure the safety and reliability of our delivery process for all our customers.
Should you have any questions or require further assistance, please do not hesitate to contact us.
Best regards,
Quand ce cas arrive, il faut transmettre les infos à Culinary pour qu'il valide un renvoi. Si Culinary valide, il faut dire au client qu'on va lui renvoyer sa commande et il faut savoir s'il veut le renvoi à la même adresse ou à un autre endroit. Dites-lui également que si la résolution du cas lui convient, nous serions ravis qu'il laisse un avis 5 étoiles sur trustpilot.
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